Legal

Privacy Policy

Last updated: June 2026. This template should be reviewed by UAE counsel before launch.

1. Who we are

Madame Cruise ("we", "us") operates ladies-only yacht charters in Dubai, United Arab Emirates, under DMCA License No. [TBD]. This policy explains how we handle personal data collected through madamecruise.com, WhatsApp and our booking process, in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

2. Data we collect

  • Inquiry data: name, WhatsApp number, email, preferred date, experience type, group size, occasion and special requests you submit through our forms or WhatsApp.
  • Booking data: charter details, payment confirmations (processed by our payment provider — we do not store card numbers), and guest count for safety manifests.
  • Crew applications: name, contact details, certifications and experience you submit through the "Join our crew" form.
  • Technical data: basic analytics about site usage. We do not run advertising trackers.

3. How we use it

  • To prepare quotes, confirm bookings and operate your charter safely.
  • To meet maritime safety obligations (passenger manifests required by DMCA regulations).
  • To respond to crew applications.
  • To send you information you have asked for. We do not sell data and we do not send marketing without consent.

4. Photography and your image

Consistent with our Privacy Promise: photos taken by our optional on-board photographer are delivered to you privately and deleted from our systems after delivery. We never use guest images in marketing.

5. Sharing

Booking details are shared only with the crew operating your charter, our halal-certified caterer (dietary needs only), and authorities where maritime law requires it. Form submissions are processed by Netlify (our hosting provider) and, as a fallback, EmailJS.

6. Retention

Inquiry data is kept for 12 months, booking and safety records for 5 years as required by UAE regulations, and crew applications for 6 months unless you ask us to keep them longer.

7. Your rights

You may request access, correction or deletion of your personal data at any time by writing to hello@madamecruise.com. We respond within 30 days.

8. Contact

Madame Cruise, Dubai Marina, Dubai, United Arab Emirates — hello@madamecruise.com.